Diversity. Distinction. Solution-Driven. This is the Renprop Difference.

Renprop (Pty) Ltd is located at:
The Courtyards
32 Peter Place
South Africa
+27 (0)11 463 6161


1.1. This Website Privacy Policy (“Policy”) provides you with information on how our business collects, uses, processes and discloses any personal information as defined in the Protection of Personal Information Act 4 of 2013 (POPIA) as may be shared with us via our Website.

1.2. Please read this Privacy Policy carefully to understand how your personal information will be treated. Please note that we may update this Policy by posting the latest version on this Website, so please ensure that you refer to it intermittently.

1.3. By using our Website and/or services, you agree to this Privacy Policy and consent that our business, its directors, consultants, employees, agents, subcontractors and affiliates may collect and process (which will include collecting, using and disclosing) your personal information for the purposes stated in this Policy and our POPIA Manual.

1.4. If you do not agree with our processing activities described in this Policy, please do not use our Website.

1.5. This Website Privacy Policy is to be read and interpreted in conjunction with our POPIA Manual (as amended by us from time to time). Our POPIA Manual is available on this Website alternatively on request.

1.6. This Website Privacy Policy is further to be read and interpreted in conjunction with POPIA and its Regulations, as amended from time to time.


2.1. The definitions used in POPIA to describe certain terms are deemed to accord with the use of the same words in this Policy.

2.2. We will not use your Personal Information for any other purpose than that set out in this Policy and POPIA and will protect your Personal Information that is in our possession from unauthorised alteration, loss, disclosure or access.

2.3. We have appointed an Information Officer who is responsible for overseeing questions in relation to the Policy.

2.4. You may contact our Information Officer to discuss this Privacy Policy or your rights under data protection legislation that is applicable to you.

2.5. This Policy does not apply to the processing of Personal Information by other third parties relating to or by means of other parties’ Websites, products or services, or sites which link to or advertise our Website or our products, services and/or staff.


3.1. We will only collect information as is permitted by POPIA.

3.2. With each visit to our Website, we may automatically collect and store certain information about you. This may include:

3.2.1     technical information, including your Internet Protocol (IP) address which is used to connect your computer to the Internet, operating system and browser type and platform for system administration; and

3.2.2. information about your use of our Website including details of your visits such as pages viewed and the resources that you accessed. Such information includes traffic data, location data and other communication data.

3.3. We only collect Personal Information which is necessary for the intended purpose of the collection and we will not retain your Personal Information for longer than is necessary to achieve the purpose for which we collected it, unless there is a lawful basis or legal requirement for us to retain your Personal Information for a longer period

3.4. Cookies: A cookie is a string of information that a website stores on a visitors computer, and that the visitors browser provides to the website each time the visitor returns. renprop.co.za uses cookies to help us identify and track visitors, their usage of renprop.co.za website (for the purpose of improving the usefulness of the website by providing helpful links and removing pages that are not read), and their website access preferences. renprop.co.za visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using renprop.co.za websites, with the drawback that certain features of renprop.co.za’s website(s) may not function properly without the aid of cookies.


4.1. We will Process your Personal Information in the ordinary course of business of providing property and related services. We will use your Personal Information only for the purpose for which it was originally or primarily collected.

4.2. We will use your Personal Information for a secondary purpose only if such purpose constitutes a legitimate interest and is closely related to the original or primary purpose for which the Personal Information was collected.

4.3. We may analyse your Personal Information for statistical or safety and security purposes.


5.1. We will not disclose your Personal Information, whether for commercial gain or otherwise, other than with your permission, as permitted by applicable law or in the manner as set out in this Privacy Policy and POPIA.

5.2. You agree and give permission for us to share your Personal Information under the following circumstances:

5.2.1. to our Employees, Associates, Agents and Service Providers, for legitimate business purposes, in accordance with applicable law and subject to applicable professional and regulatory requirements regarding confidentiality;

5.2.1. if required by law, including but not limited to governmental agencies and other regulatory or self-regulatory bodies, if required to do so by law or when we reasonably believe that such action is necessary;

5.2.3. to legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;

5.2.4. to our third party Operators (including, but not limited to, data processors such as providers of data hosting services, document review technology services, development and administration, technical support, third party advertising, plugins or content, and related support services), located anywhere in the world, subject to the provisions contained herein for cross-border transfer and where it is necessary for the purposes of, or in connection with, legitimate business purposes.

5.2.5. to enable us to enforce or apply terms and/or any agreement you may have with us; and

5.2.6. to protect the rights, property or safety of members of the public (if you provide false or deceptive information or misrepresent yourself, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities).

5.3. We will get your permission before disclosing your Personal Information to any third party for any other purpose, if we are required by law to do so.

5.4. If we engage a third-party Operator to process any of your Personal Information, we will review our relationships with Operators we engage and to the extent required by any applicable law in force, we will require such Operators to be bound by contractual obligations and to comply with POPIA.


6.1. We implement appropriate technical and organisational security measures to protect your Personal Information that is in our possession against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, in accordance with applicable law.

6.2. Where there are reasonable grounds to believe that your Personal Information that is in our possession has been accessed or acquired by any unauthorised person (data breach), we will notify the relevant regulator and you.

6.3. Despite the above measures being taken when processing Personal Information and Special Personal Information, subject to the provisions of this clause, as far as the law allows, we will not be liable for any loss, claim and/or damage arising from any unauthorised access, disclosure, misuse, loss, alteration or destruction of your Personal Information and/or Special Personal Information.


7.1. We shall only retain and store Personal Information for the period for which the data is required to serve its primary purpose or a legitimate interest or for the period required to comply with an applicable legal requirement, whichever is longer, or until you contact us and ask us to destroy it.

7.2. Please ensure Personal Information provided to is accurate, complete and up-to-date. Should any details change, the onus is on you to notify us of the change and provide us with the accurate data.


8.1. You can request access to any of your Personal Information that is held by us, including to request that we correct your Personal Information if it is inaccurate or delete the Personal Information if we are no longer required to retain it by law or for a legitimate purpose. You can also object to the processing of all or part of your Personal Information subject to any limitations to this right provided in the law.

8.2. Requests to access Personal Information held on you in accordance with this Policy can be made to our Information Officer.


9.1. We will only send you direct marketing materials if you have specifically opted-in to receive these materials, or if you are a client of the business, at all times in accordance with applicable laws.

9.2. If you complete any forms on our Website or provide us with your contact information, you agree to receive marketing and other direct communication from us.

9.3. You may refuse to accept, require us to discontinue, or pre-emptively block any approach or communication from us if that approach or communication is primarily for the purpose of direct marketing.

9.4. This may be done by “opting out” out of receiving direct marketing communication from us at any time by requesting us (in any manner, whether telephonically, electronically, in writing or in person) to stop providing any direct marketing communication to you. You may also send your opt-out requests to our Information Officer.


10.1. You agree that this Privacy Policy, our relationship and any dispute of whatsoever nature relating to or arising out of this Privacy Policy whether directly or indirectly is governed by South African law.

10.2. This Privacy Policy shall apply for the benefit of and be binding on each party’s successors and assigns


Although most changes are likely to be minor, renprop.co.za may change its Privacy Policy from time to time, and any such changes will be in accordance with PAIA and in renprop.co.za’s sole discretion. renprop.co.za encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Should you wish to have access to a record that you believe you are entitled to, then please complete the prescribed Promotion of Access to Information (PAIA) forms attached and email them to popi.communityscheme@renprop.co.za

Form 02: Request for Access to Record

Form 03: Outcome of request and of fees payable


 All comments, questions, concerns or complaints regarding personal information or this privacy policy should be forwarded to in writing via popi.client@renprop.co.za